.: It's all about you...

At Emerald Heating & Cooling we want you to be happy with the products and equipment you have installed in your home. We provide a range of quality products that can work with any budget to improve your quality of living in your home. We stand behind our products 100%.

Here are some success stories from our customers:

"Thank you again for the reliable, courteous customer service. Marty, you are the best!"

Annmarie
Buffalo, NY

"Thank you for the prompt, courteous, efficient service provided! I plan to contact you again whenever the need for service arises at other property and have spoken to others of the great service provided. Thank you!"

L. Gasper
Blasdell, NY

"I would like to share with you my experience with Emerald Heating & Cooling. I spring of 2000 Marty installed a new furnace and central air in my home. The job was done on time, as promised, the old furnace and debris was removed from the premises. Marty was very knowledgeable about the new equipment and explained everything to me. He told me what I needed to know about the number of BTU’s for my size house, adding a new duct so the central air would function properly and how to do normal maintenance on the system. I have been very satisfied with my furnace and central air and have recommended Emerald Heating to my brother, his sister-in-law and three of my friends. All of whom have been very pleases with their new furnaces and/or air conditioning units. Marty or a staff member responds quickly and cheerfully if I have a question or a problem."

Carmen Manzella
Tonawanda, NY

"This past weekend, we made a call to your company regarding service for our furnace, as it stopped working. It was midnight, and the coldest day of the tear, our home was getting very cold, and we have 2 babies that we were concerned about. We had called many other service companies, and we never got a call back, or could not get to us until the following day. We put a call into Emerald Heating and within 30 minutes we got a return call from Marty, your service representative.

One hour later, Marty came to our home. We were very nervous as this is our first home and our first major problem with the home. We were so worried of expense, as we feared the worst, a new furnace.

Marty looked over the furnace and found that we needed an inducer motor and a fan limit control. He was able to get the furnace working and told us that he would be back at our convenience to install the parts. So, now we had heat and our babies would not have to be packed up to go to Grandma’s or a hotel.

The reason for this letter is to express our absolute satisfaction with your company and especially with Marty. He was a total professional in every way. He returned our phone calls on many occasions to answer questions. He was very courteous and truly knows the business of heating and cooling. He actually seemed like he cared that we had heat, and it was important to him that we understood the problem.

Good customer service is very hard to find these days and customers seem to only express their feelings when they are not satisfied. I feel that people also need to know when they have done well, and in this case, Marty has. He is an absolute asset to your company and my husband and I will be happy to refer your business to anyone we know with a furnace or air conditioning problem. Thank you again for a very pleasant service experience."

Sandra & Michael Szykowny
Depew, NY

"I would like to thank Marty for helping me get help for my furnace. I appreciate the options they allowed me to choose from. They have done an excellent job on my furnace. Emerald Heating will always be my first choice."

Dameka Owens
Buffalo, NY

"We are very pleased with the work you did and will be sure to give you a call if we need any future assistance."

Jason Beckman
Kenmore, NY

"Emerald Heating & Cooling replaced my home’s original furnace and replaced it with a high efficiency furnace and whole house humidifier. They were on time, professional and explained everything they planned to do. I received eight different estimates from local HVAC companies and they beat all estimates by over $1,000. I recommend Emerald to all my friends and family. You can’t get a better price for your new furnace without sacrificing quality and dependability. They are now the only company that can work on my home’s HVAC system."

Daren O’Neill
Tonawanda, NY

"It’s been a year since you and your helper at Emerald replaced that old bear of a furnace with the new Bryant furnace and Puron central air conditioning unit. We were impressed by your prompt service and your care in cleaning up after the job. And like you told us it would it made our lives more comfortable and has saved us money on our utility bills. Although we are on budget billing for our gas and electric, we have saved about $118 per month, at that rate it will have paid for itself within a 2 ½ year period. We never felt we could afford central air, and now we feel we can’t afford not to have it. Thanks ever so much for your help. We would recommend Emerald to anyone who is looking to improve their quality of life with heating and cooling needs. They really know what they’re talking about."

Bob Trautwein
Lockport, NY

"Marty - Just a quick note to say "thank you" to yourself and your crew. Now that the "cooler" season is upon us we've had the opportunity to enjoy the new set up a few times. I can't express the fact enough, the installation was better than I could ever imagine, not to mention the friendly, courteous and unmentionable extras you guys did to make it all happen. As always, looking to the good weather, we can't wait to flick the switch from heat to cool. Great job guys!"

Dan & Rene Hatch
West Seneca