As a Premier Program™ member, you can expect priority service should the heating and cooling system ever need servicing. Please contact Emerald Heating & Cooling and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.

With the Premier Program, all home comfort system maintenance, consumable parts (air filters and UV bulbs) and covered repairs are included per the terms of your Premier Program agreement.

The installation is performed by Emerald Heating & Cooling. Installations in most cases take about a day. Emerald Heating & Cooling will set up a time and day for the installation that is most convenient for you and fits with your schedule.

For questions concerning the home comfort system, contact Emerald Heating & Cooling. Contact information is included in your Premier Program agreement.

Yes. Emerald Heating & Cooling will answer all your questions concerning how the home comfort system works, walk you through how to properly operate the new controls and show you how to change the consumable parts as required.

The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1)upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.

Emerald Heating & Cooling works with several quality, nationally recognized HVAC, plumbing, and electrical manufacturers. Based on your specific home comfort needs, Emerald Heating & Cooling will recommend the best options for you to consider.

If you sell your home, you have a couple options with the Premier Program

Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.

Option 2: Contact Service 1st Financial to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.

Emerald Heating & Cooling will safely remove and dispose of your old home comfort system in an environmentally friendly manner.

For billing questions, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.

Emerald Heating & Cooling will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact Emerald Heating & Cooling to do so, at your earliest convenience.

If you wish to transfer your Premier Program agreement, please contact Service 1st Financial, LLC, and one of our dedicated customer service team members will review your options with you. You can contact us via email at inquiries@service1stfinancial.com or call us toll-free at (888) 342-7005.